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All problems regarding orders, shipments, payments and otherwise relating to the site may be communicated to Malossi via the contact form, including technical questions and/or queries regarding the installation or configuration of products.
You can also contact the company for any type of question, both easily and swiftly, via the Twitter #AskMalossi - customer service. The service provides support in Italian and English in 140 characters, from Monday to Friday, between 10 a.m. and 6 p.m.. More info here